inforgraphic: 20/20 predictionsDid you happen to catch the important news unveiled in Ivanti’s January 7 press release? Ivanti enters the next decade with an augmented leadership team. Jim Schaper, Ivanti’s current Chairman of the Board, has been appointed Chief Executive Officer, and the company’s longtime CEO Steve Daly has retired but will continue to serve as a Board Member. You can learn more about the new Ivanti leadership team in one of our recent blog posts.

We Also Have Other Seasoned Industry Gurus Sharing Their Predictions for 2020 and Beyond

These key appointments add deep industry expertise and guidance as Ivanti continues to help customers succeed through the power of unified IT. By the same token, we’re also blessed with well-respected technology thought leaders who can offer keen insights into what the future holds for the IT industry in the years ahead.

This week, we’ve posted three other blogs highlighting predictions for the future of IT around security, AI and automation, and ITxM. For our final day of IT predictions, we wanted to dive into our experts’ thoughts around how IT as a whole will change over the next decade and how that will impact your day-to-day as an IT professional. We asked a variety of experts from our Chief Technology Innovation Officer to our Product Managers to a Senior Director of IT for their crystal-ball predictions.

Bob Janssen, Chief Technology Innovation Officer; Ivanti

  • UX Becomes the DX Priority: Moving into 2020, user experience (UX) becomes the priority of IT digital transformation (DX) within the DX context of people, process, and technology. IT’s primary mission? Enabling and empowering people—with process and technology following it. IT will focus most on how to delight and inspire users and customers through elegant, intuitive technology that makes them more productive and effective. This move to “humanize” IT will unroot traditional IT processes and force a more organic and real-time approach to technology service delivery that eliminates department silos and further embeds innovative IT organizations into the business.
  • Shadow IT Steps into the Light: The challenge and risk of shadow IT will be eliminated in 2020 as organizations adopt new technologies that provide real-time insight into IT devices, services, and applications, as well as the workers that use them. Real-time visibility that’s proactive, predictive, and productive across organizations and geographies will enable IT to see everything that’s going on while being able to act immediately on issues that may affect the security, health, and productivity of user devices and the business.
  • There’s No More “Dev” and “Ops” in DevOps: By the end of 2020, the concept of DevOps or DevSecOps will start to become outmoded, with IT silos being a thing of the past. It will no longer be desirable that Dev, Ops, and Security teams collaborate; they’ll simply be one, united team with extreme ownership over IT outcomes.

Rex McMillan, Product Manager; Ivanti

  • IT Enables the Four-Day Work Week: With an increased focus on user experience and automation, IT will enable greater productivity and performance of the business and its users—who’ll be able to accomplish more with less time and effort. That may help many organizations realize a goal of offering four-day work weeks for a new generation of Millennial, Gen Y, and Gen Z workers who are shifting the concept of work from a “place” to a “thing” where productivity is measured by outcome rather than the hours worked.
  • Managed Services Becomes a Commodity: New technologies that provide real-time visibility across cloud services and infrastructure will enable organizations to remain cloud-agnostic. Consequently, managed services providers will need to demonstrate incremental value as a commodity product. Insight into cloud usage and costs, along with automation and orchestration of workload processes, will free organizations from cloud lock-in while taking optimal advantage of lower cloud costs, scalability, and agility. With a more proactive view into SaaS outcomes and activity, organizations will achieve a portable and future-proofed environment.

Mark McGinn, Managing Director at Marxtar, a Certified Ivanti One Partner

  • Social Media Will Overtake Traditional Communication of Email and SMS by 2025: Research shows that the mass notification market is growing rapidly. With a more mobile and flexible workforce, efficient working practices, and a desire for immediate communication, companies will migrate to more open and widespread communication models.
  • By 2025, Organizations Will Be Searching for a More Targeted Communication: With the growth in social media, email, TV, and radio outlets that creates “too much noise,” miscommunication, and fake news, end users will increasingly ignore these communication channels of businesses. As a result, companies will be looking for a guaranteed communication system that people will trust and pay attention to.

Mihai Rosca, Product Manager; Ivanti

  • IDaaS Will Take Hold: Identity-as-a-Service (IDaaS) solutions will gradually replace existing on-prem environments in 2020, reaching more than 20% of environments (double the number of implementations that exist today). This will be driven by the increased scalability and security of the cloud while enabling costs to shift to an operational model, which will provide organizations with predictable expense patterns and eliminate risks, difficulty, and the costs of the IAM on-premise infrastructure. The greatest movement to IDaaS solutions will be initially with small- and medium-sized companies, with larger organizations moving more slowly due to size and the need to touch multiple decision-making points more broadly throughout the organization.

Adam Jones, Senior Director of IT; Ivanti

  • 2020 will be the Year of Developing Workers to Fill Skills Gaps: As competition for IT talent grows and demand continues to outpace supply in 2020, IT organizations will look  internally to develop workers to fill skill gaps. We’ll witness internal investment in existing staff more than ever before, and retaining these resources will be a top organizational challenge.
  • 2022 Is the End of the Password: Our identity will—reliably and consistently—be our own faces or other bios. Organizations will abandon passwords and embrace a whole host of new challenges.
  • By 2030, Bring Your Own Identity Will Be the Norm: As the gig economy booms, “bring your own identity” will be the norm. Workers will own their information and federate with the companies during the length of each gig.

You can see all of our expert predictions for a new decade of IT in our new infographic. The infographic includes predictions surrounding AI, ITxM, and security.