Posts by David Pickering

Learn the keys of adopting Enterprise Service Management (ESM) to extend the proven principles of ITSM across various departments and functions within an organization.

Learn how configuration management database (CMDB) security and vulnerability play a crucial role in protecting organizations from an ever-evolving threat landscape.

Learn about AI knowledge management, the potential benefits and drawbacks of using generative AI for knowledge bases, as well as tips for implementation.

Learn how Ivanti Neurons iPaaS simplifies ITSM integrations by providing a centralized platform with built-in connectors and templates.

Learn how to accelerate and protect GitHub deployment by integrating with service management software.

Discover how an Enterprise Service Management strategy can help optimize your organization's operations, reduce costs and improve employee satisfaction.

When organizations prioritize proactive security, their DevOps programs shift left into DevSecOps. Learn what this new term means and why it matters for your Agile operations.

Think about the process of building a jigsaw puzzle. After placing every piece on the table in front of you, different colors and types, you don’t really know how they’ll form a complete picture—and you certainly don’t know if any are missing. You have little choice but to sort through everything to…