HEAT Software, a leading provider of Hybrid Service Management (SM) and Unified Endpoint Management (UEM) software solutions, today announced it has received PinkVERIFY certification from Pink Elephant for 3 additional IT Infrastructure Library (ITIL) processes – Availability Management, Event Management and Financial Management – in addition to the 10 processes HEAT Service Management earned in 2014. PinkVERIFY is an internationally recognized IT Service Management (ITSM) tool suite assessment service. It was created in 1998 to:
- Help ITIL®/ITSM practitioners identify software tools that would support their process improvement initiatives
- Provide ITSM tool vendors and service providers with a process to demonstrate and certify their product’s compatibility with ITIL Best Practices
With the aid of Pink Elephant’s experienced consultants, PinkVERIFY is a service that objectively assesses a software tool’s enabling features against ITIL terminology, functionality, integration and workflow requirements for ITIL 2011. The certification for HEAT Service Management includes the following 13 processes: Availability Management, Change Management, Event Management, Financial Management, Incident Management, Knowledge Management, Problem Management, Release and Deployment Management, Request Fulfillment, Service Asset and Configuration Management, Service Catalog Management, Service Level Management, and Service Portfolio Management. David Ratcliffe, President at Pink Elephant says, “For many years now HEAT Software has been an industry leader in supporting ITSM best practices according to ITIL. This latest 13 process PinkVERIFY certification for HEAT Service Management is yet another great example, showing a clear commitment from HEAT Software to continue to deliver the essential solutions customers need to be successful. Well done!” “IT groups are under pressure to improve alignment with the rest of their company and deliver more strategic value,” said Udo Waibel, Chief Product Officer at HEAT Software. “The additional ITIL certification from Pink Elephant further enforces our ongoing commitment to provide the best solutions to our customers.” For more information about HEAT Software, please follow us at @HEAT_Software and visit us at: www.heatsoftware.com. HEAT is a registered trademark of HEAT Software or its affiliates in other countries. All other brand and product names are trademarks or registered trademarks of their respective holders.
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About HEAT Software
HEAT Software is a leading provider of Hybrid Service Management and Unified Endpoint Management software solutions for organizations of all sizes. With its suite of applications, HEAT Software is the only company in the world that provides, from a single platform, Service Management and Unified Endpoint Management software on-premise and in the cloud. HEAT manages millions of service interactions and millions of endpoints every day for thousands of leading organizations across IT, HR, Facilities, Finance, Customer Service and other enterprise functions. Its customers deliver world-class service while maximizing operational efficiencies with reduced cost and complexity.