Goya Foods Improves Picking Rate with Ivanti Velocity and Velocity Voice

Profile

As America’s largest Hispanic-owned food company, and a leader in Latin American foods, Goya makes and distributes more than 2,000 different products around the world.

When the company moved to implement a warehouse management system (WMS), it was time to look at other process improvements, with its paper-based picking process high on the list. Luis Ramos, general manager at the Prince George, Virginia plant, knew that Goya could improve the speed, accuracy and safety of picking if workers could keep their eyes looking ahead instead of down on the pick list.

“When a person changes focus from paper to the product sitting on the cart 3,000 to 4,000 times in a shift, that becomes fatiguing, not to mention the safety concerns if you’re operating a forklift,” Ramos says.

Ivanti Velocity Voice: Lower cost, higher ROI

When Goya Foods chose Manhattan Associates’ Warehouse Management System, it also evaluated voice picking solutions. Ramos and Goya were already familiar with Ivanti, using it to manage wireless devices and create applications for its bay-door handheld devices.

A positive track record with Ivanti gave Goya added confidence in its voice solution, Ivanti Velocity Voice. Plus, Velocity Voice seemed exceptionally simple to deploy and manage.

Rather than hiring consultants to develop changes, Goya could make changes on its own – without requiring a technical person – making for a lower total cost of ownership.

“The Velocity Voice solution empowered us to make our own changes,” Ramos says. “I was amazed by its simplicity.”

Velocity Voice joins other Ivanti solutions at Goya. Since 2004, Terminal Emulation has enabled wireless connectivity for handhelds at Goya’s bay doors.

Using Ivanti Avalanche™, the company manages 250 wireless devices in use at 14 warehouse locations. The solution allows Goya to deploy new applications on a regular schedule or on the fly, without requiring an IT person to travel to the various sites.

Fast implementation, user adoption

Goya rolled out the new WMS and Ivanti Velocity Voice concurrently, first at just the Prince George location. If it proved successful at the 5,000-case-per-day location, then the company would have greater confidence bringing it to sites with up to 10 times that volume.

With support from a Ivanti’s engineer for implementation, Goya developed the pick flow, supporting screens and error messages for Velocity Voice. With just an hour or two of training, and with quick reference guides in hand, pickers began pulling items.

Getting workers on board with the change was pretty simple. If they could move more quickly, they could go home sooner, receiving the same pay for less time on the job.

At Goya, pickers carry Motorola™ WT4090 handheld devices with headsets, enabling both barcode scanning and voice. Because Goya runs a day and night shift, it wanted devices that were not tied to individual pickers’ voices, which Velocity Voice enables.

When they arrive for their shifts, workers pick up any device, select either English or Spanish, and then use the calibration wizard to help the device understand them. Within a minute, they are ready to begin pulling items.

They first scan the task ticket and a voice directs them where to go, and then confirms each step and quantities with voice. Pickers and forklift operators move from location to location with their eyes ahead.

Changes – without expensive consulting

As needed, Goya makes its own changes to screens and scripts. In fact, Ramos, admittedly non-technical, usually handles it himself after spending just a couple of hours of one-time phone training with Ivanti.

“I’m not an IT guy, but in 15 minutes I can reformat a screen and then deploy it to the devices,” Ramos says. “More complicated things take anywhere from a couple of hours to a day. With other solutions, we’d have to write specs, wait days or longer for a consultant to complete them and we’d pay a lot for it. With Ivanti Velocity Voice, it’s much faster to get changes out on the floor.”

Picking: 5-7% faster

By all accounts, the voice solution proved a success at the Prince George testing site, helping meet the goals of greater efficiency, accuracy and safety. On average, pick teams complete their lists 5% to 7% faster than before. Now, pick teams go home a little sooner. For pickers who also have day jobs, the chance to go home earlier – and get more sleep – is a major incentive.

With voice commands, pickers and forklift operators move from point to point more safely. The plant hasn’t logged a single accident since implementing Velocity Voice.

Additionally, the Prince George site notes big boosts in picking accuracy. For any errors caught at bay doors, someone would manually have to go re-pick and pack those items. “We would have 40 to 60 mispicks a night. Now that has gone down considerably to be almost non-existent, which translates to efficiency,” Ramos says.

With a simple implementation, and equally simple changes as needed, Ivanti Velocity Voice saves Goya tens of thousands of dollars on IT costs, delivering a higher return on investment.

In the hands-on testing environment at Prince George, Ivanti solutions continue to pass the test. Now, Goya has rolled out the voice solution to a second plant and plans to take it to all 14 locations.

“Each time we have a need, we find Ivanti has a solution, and all the different products work well together,” Ramos says. “Our experience with their solutions and the company have been outstanding.”

_{Note: A customer’s results are specific to its total environment/experience, of which Ivanti is a part. Individual results may vary based on each customer’s unique environment.}