ResultsCX delivered custom service management at enterprise scale with Ivanti Neurons

ResultsCX delivers customer experience solutions with a global workforce of 23,000 employees in 11 countries. With an organisation of that scale, the first challenge that brought Paul Higdon (Senior Director of Enterprise Applications) to Ivanti was ensuring compliance across a sprawling set of data, users and devices. Paul has continued building with Ivanti from there, strategically implementing the platform’s service management capabilities into nearly every department. Today, flexible functionality and seamless automation power the company’s entire IT infrastructure top to bottom.