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AI Powered Insights

67% of IT professionals believe generative AI and automation can free up time for more interesting and fulfilling work.*

AI driven insight

Transform your IT and Security operations with the power of artificial intelligence, providing unprecedented insights into your environment. AI insights that deliver a more secure environment, faster and better resolutions and provide exceptional employee experiences.

Responsible AI

Ivanti is committed to ensuring ethical, responsible, and effective use of AI technologies that align with Ivanti’s mission and core values. This will provide powerful technological capabilities that can be seen everywhere from the home, office, universities, manufacturing, security, and beyond.

How Artificial Intelligence Can Help to Address Critical IT Skill Gaps, Ethically: AITSM

AI for IT

Increase productivity by leveraging AI capabilities to deliver concise, generative AI summaries across service management tasks. Proactively identify anomalies across devices and use healing bot capabilities to resolve issues before they affect users.

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AI for Security

AI drives visibility across your devices, organisational structure and individuals' digital experiences to enhance security. Proactively identify potential security patches that need to be researched based on social trends and vulnerability scoring. Maintain a consistently reconciled software inventory to assist in identifying exposures within your organisation's environment.

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AI for Administrators

Leverage Natural Language Processing (NLP) to detect and address anomalies within your organisation. Utilise dashboards powered by AI to gain insights and make informed decisions. Employ AI to streamline administrative tasks, thereby accelerating the transformation of your environment.

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AI for Employees

Deliver exceptional employee experiences with an AI-powered virtual assistant that increases employee productivity and satisfaction. Gain a complete understanding of your employee’s digital experience and sentiment across devices, service management, applications, security, and survey feedback.

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Features and capabilities

AI driven insights across IT, security and employees

Gain comprehensive insights of your data across service management, devices, security, and employees using the power of AI.

Generative AI

Leverage AI to generate concise summaries of vital information within IT and security domains. Additionally, enhance IT knowledge articles with AI-powered content, leading to improved outcomes for technicians and end users.

Machine Learning

Leverage machine learning to accurately classify incidents on the first attempt. Detect anomalies across devices and reconcile software inventory.

Sentiment Analysis

Understand employee sentiment across service management and employee surveys within your organization to obtain a clear picture of your employees' digital experience.

Natural Language Processing

By using natural language processing, you can swiftly detect problems and patterns within your devices and infrastructure. Empower your employees to leverage NLP and AI through a virtual agent, enabling them to find solutions to their inquiries or engage with service management.

Digital Experience

With AI-powered insights across service management, security, applications, and devices, gain a comprehensive understanding of your organization's entire digital experience across the organization, devices and people.

Survey Analytics

Take surveys to the next level with interactive surveys that work across different types of people and devices. Use AI to analyze survey details, calculate results and provide a summary of the results and comments.

Self-healing

Implement AI-driven self-healing and self-service capabilities using both out-of-the-box solutions and custom-built bots. This approach allows for automated problem resolution and enhances user productivity improving overall IT efficiency and user satisfaction.

Real-time Insights

Gather real-time insights from all devices by implementing natural language processing (NLP) across your enterprise in seconds or minutes, rather than days. This approach provides a deeper understanding of your operational environment, enabling more effective decision-making and enhanced performance monitoring.

Risk-based Prioritization

Intelligence on known exploits and threat-context for vulnerabilities lets you prioritize remediation based on adversarial risk. Ivanti’s Vulnerability Risk Rating (VRR) enables risk-based prioritized action by collecting highest-fidelity vulnerability and threat data plus human validation of exploits from penetration testing teams.

Related solutions

Ivanti AI Solutions

Learn more about the AI capabilities within Ivanti solutions.

Enterprise Service Management

Power your ITSM environment with AI to improve productivity and increase employee experience.

Secure Unified Endpoint Management

Elevate your secure unified endpoint management with comprehensive insights into your devices, security and infrastructure.

^{* A result of the 2024 Everywhere Work Report. Read the report here.}

Research report

AITSM: How AI is Redefining IT Service Desk Automation

Using AI and automation in enterprise service management (ESM) isn’t new, but excitement is growing about emerging use cases that make organisations more efficient, agile and responsive. Here we break down the latest research on this topic for IT leaders.

Read the Report

Learn more about Ivanti’s position on Artificial Intelligence