The Mile Hi Companies organisation traces its humble beginnings to 1901, when Michael Taddonio began peddling fresh fruits and vegetables in and around Denver, Colorado, in a horse-drawn waggon. Across four generations of the Taddonio family, that waggon has evolved into three successful companies, including Mile Hi Foods, Mile Hi Bakery and Mile Hi Warehousing & Logistics.
When the first McDonald’s restaurant was built in Denver in 1956, Mile Hi Fruits & Vegetables at the time won the potato-supply contract and a decades-long business partnership was born. Mile Hi established a full-service distribution centre in Denver in 1976 distributing McDonald’s products. Today, Mile Hi Foods distributes all food and paper-related products to 337 McDonald’s restaurants in Colorado and surrounding states.
The first Mile Hi Bakery was built in 1985 to provide all the buns for McDonald’s in the Rocky Mountain region. The Mile Hi Warehousing & Logistics division was created in 2018 to independently provide distribution and warehousing, as well as refrigerated, frozen and dry-storage space within a 30,000-square-foot facility.
Cody Mullins, Senior Logistics and Supply Chain Executive, along with Mile Hi Companies’ Tami Niccum, Director of IT and Brian Evans, Manager of Continuous Improvement, have worked together on a range of supply chain and logistics projects, including:
A timely supply-chain success story is how Cody, Tammy and Brian teamed up to modernise the Mile Hi Foods picking process, replacing its Vocollect voice solution with Ivanti Velocity’s industrial browser console and Velocity Voice enablement.
Since 2004, Mile Hi Foods had been leveraging a Vocollect integration through its NCR Power Warehouse WMS. As Cody Mullins explained, the Vocollect picking solution had served Mile Hi well for over 17 years. However, the low SKU count within chain-restaurant distribution centres often creates opportunities for “check digit memorization” which can lead to:
“In systems distribution or chain-restaurant distribution, pickers or selectors can memorise check digits rather quickly because of the low SKU counts,” Cody said. “For example, the cooler at Mile Hi Foods has maybe 40 unique SKUs. Even if we were to change those check digits today, selectors in those environments could have them memorised by the end of the day.”
As he explained, because selectors are working in a piece-pay environment, advanced confirmations become an issue with selectors readying an order and rapidly confirming check digits and quantities — sometimes up to 10 to 12 locations ahead of beginning the selection process.
“Many selectors in that environment are really good at it when they stay focused, rapidly selecting the products they’ve already confirmed ahead. However, any kind of interruption can really derail it.”
While Vocollect was historically a great solution for Mile Hi Foods, the idea of layering an additional component by requiring a scan confirmation, as well as retaining most spoken commands, seemed to add complexity. The leadership team at Mile Hi decided to move away from check-digit pick confirmations and move toward scan confirmations. Bluetooth and unattached device-management concerns were also considered, and the decision was made to convert the picking process to wrist-mount wearables with a tethered ring scanner.
The team initially considered two solutions. After reviewing the services provided by these vendors, the Mile Hi leadership team was very enticed by the end user experience the competing solutions offered. Audible cues as well as a physical screen and the required scan confirmation was exactly what the team was working toward.
However, as the team dug deeper into the integration process, concerns arose when team members realised that both solutions required batching systems. This would have created significant issues in the areas of demand replenishment, negative value pick slots and inventory control constraints.
A deeper look into the functionality of the advanced warehouse offerings such as Power Warehouse by NCR revealed an embedded RF-selection feature that could be configured for item confirmations. The Mile Hi team began testing the functionality. “With a few custom changes, we had the workflow for the RF selection process almost where we wanted it,” Brian Evans said.
However, two problems remained. The UI wasn’t ideal on the wearable and there were no audible cues. An internet search led the team to a Zebra Technologies video about modernising all-touch terminal emulation. In turn, Zebra Technologies introduced the Mile Hi team to an Ivanti representative, who scheduled a demo of Ivanti Velocity industrial browser console and Ivanti Velocity Voice enablement solution. The team was then provided with a demo licence and some initial guidance.
Still working with the Power Warehouse WMS, the Mile Hi team proceeded to build out a project with the Velocity client and Velocity Voice that encompassed:
According to Brian Evans, the team is determined to move forward with the WT 6300 series of Android devices that fit on selector arms. One major issue was that Mile Hi’s WMS has a hard time presenting to a device with a tiny screen size. To put it into perspective, warehouse associates already complained about the text size and screen sizes of mobile computers and forklift terminals.
“We had to figure out a way to basically get all the information in the WMS onto that tiny screen size,” Brian said.
Using the Ivanti Velocity console, the team could pivot the information to act and look much cleaner than it would have in the native green screen.
Brian added,
It’s safe to say that Mile Hi Companies has realised measurable benefits from its efforts that team its Power Warehouse WMS, WT 6300 series Android devices and Ivanti Velocity and Velocity Voice. These include:
Other advantages include the ease and speed of implementation versus comparable solutions, no integration requirement, full flexibility in text-to-speech and speech-to-text functionality, an enhanced end user experience and an ROI that exceeds expectations.
For more context around the 66% cut in training time, Cody Mullins noted that with the previous voice system integration, a trainee with a listening device would follow the trainer and listen to the interactions between the trainer and the system on day one. On day two, the trainee would still follow with the listening device and the trainer would continue to go through the vocal commands while the trainee selected and stacked the product. On day three, the trainee would wear the device and go through the process while the trainer followed and listened, continuing to aid the trainee as needed.
Cody concludes, “Now it’s a one-day training engagement where the wearable is simply strapped on the trainee’s arm. The trainer follows along and can interact with the trainee without the headset.”
Note: A customer’s results are specific to its total environment/experience, of which Ivanti is a part. Individual results may vary based on each customer’s unique environment.