National Express Corporation’s Migration from On-Prem to Ivanti Neurons for ITSM Enhances Self-Service Capabilities Saving Time and Money

Discover the journey of transitioning from a basic ticketing system to ITSM with Ivanti. The speaker discusses the infrastructure before Ivanti, the automation of ticketing, and the benefits of the self-service portal. They also highlight the smooth transition from Heat to Ivanti and the positive experience with Ivanti support.

Jake Von Esh from National Express Corporation gives his perspective on how the company has modernised its entire IT framework with Ivanti, smoothly migrating from on-premise to the cloud and building out a robust self-service portal.

_{Note: A customer’s results are specific to its total environment/experience, of which Ivanti is a part. Individual results may vary based on each customer’s unique environment.}