Depending on the package you select, you will get hours with a designated Technical Relationship Manager (TRM). The TRM is a proactive strategic resource designed to accelerate solution adoption and return on investment for Ivanti products. Your named expert will gain an understanding of your business to help you leverage your Ivanti solutions.
Technical Solutions Management
Ongoing post-implementation technical services
Technical Solutions Management packages offers you a flexible way to engage a Professional Services expert and provide the training your team needs to maximise the value of your Ivanti investment.
All the benefits of hiring an Ivanti consultant without the payroll overhead.
Increased Product Adoption
A TRM will analyse the functionality and features currently in use and prepare a Gap Analysis identifying what is possible. They help to develop a business and technical roadmap to guide your organisation through increased product adoption to increase your ROI.
Faster Roll-Out to Users
Your TRM will significantly shorten the time to roll-out Ivanti products across your organisation. Your consultant understands your environment and will advise your technical teams on the most effective ways to faster deployment.
Stronger Technical Teams
Your named expert provides mentorship to your technical teams to provide them with a deeper understanding of the Ivanti solutions.
Combine this with vouchers for the Advantage Learning on-line platform and your team will develop the in-house expertise and knowledge to extract value and resolve issues on their own.
Enhanced System Performance
By leveraging our best practices and working with a TRM to perform Health Checks, your technical team can reduce risk and increase system stability and uptime.
Successful Updates & Upgrades
Your dedicated TRM works with your teams during the pre-planning phase to validate that your system is ready and has been properly tested in a pre-production environment. They provide guidance during the upgrade and are available post-upgrade for assistance.
Successful DevOps Activities
By assisting with the establishment of Labs and/or Testing environments, your DevOps processes and capabilities will be efficient and successful.
ATRUVIA AG
Millions of German citizens rely on banking services supported by Atruvia AG. We are responsible for supporting more than 86 million customer accounts and manage more than 166,000 banking workplaces. To underpin the needs of our business we chose Ivanti Technical Relationship Manager (TRM) as a strategic partner which helps us to protect & accelerate our IT solutions with Ivanti UWM adoption and return on investment for Ivanti products.
How does it work?
Our methodology:
- Assess your organisation’s goals
- Plan your journey
- Enable your people with the right tools, resources and mentoring
- Accelerate your adoption of Ivanti products
- Review your progress regularly
| Packages | Basic | Premier | Enterprise | Dedicated |
|---|---|---|---|---|
| Hours to be used proportionally across 12 months | 96 Hours | 192 Hours | 384 Hours | 1600 Hours |
| On-site | Not Included* | Up to 25%; Up to 2 on-site visits | Up to 25%; Up to 4 on-site visits | Up to 25% as needed |
| Travel Expenses | N/A | Included | Included | Included |
| Advantage Learning Vouchers | 1 | 2 | 3 | 6 |
| Primary Services Person Assigned | Yes | Yes | Yes | Yes |
| Multi-Product Coverage | N/A | Yes | Yes | Yes |
| Multiple Services Personnel Assigned (as needed) ** | N/A | 1-2 | 1-2 | 1-3 |
| Number of Product Lines *** | 1 | 2 | 2 | 3 |
| Duration Validity | 12 Months | 12 Months | 12 Months | 12 Months |
*Subject to regional travel policies.
**The number of Service Consultants assigned to an engagement varies based upon the number of products selected and the timing of implementation. The total hours purchased can be distributed between Service Consultants and used as needed throughout the engagement.
***The number of Ivanti Product Lines that can be supported by Service Consultants at one time.
Get started with on-going technical services
If you would like to learn how our Professional Services experts can help your team maximise success with Ivanti solutions, let’s connect.