With remote control you can analyse systems, resolve problems, and reduce desk-side visits. You can control nearly any desktop remotely from any device with secure, browser-based access—and support users anywhere on demand.
With remote control you can analyse systems, resolve problems, and reduce desk-side visits. You can control nearly any desktop remotely from any device with secure, browser-based access—and support users anywhere on demand.
Eliminate drive time to each location, limit desk-side visits, and save thousands of hours and piles of money. Resolve issues while communicating with users.
Discover the key features of remote control that thousands of organisations put to good use every day.
Use chat and drawing capabilities while controlling users’ machines to convey how issues can be resolved. Drawing tools enable you to point at objects, draw freehand, and highlight specific screen areas.
Role-based administration ensures that IT administrators can only remotely control the machines of workers they're assigned to manage. Users know when their machines are being controlled remotely and who is controlling their device.
Centralized reporting and auditing information about each remote-control session provides added safeguards.
Open a chat window, transfer files, launch applications, run programs on the machine, or reboot the machine when necessary.
All remote-control data used to control users' machines remotely through the Cloud Services Appliance is encrypted without using a VPN. Meets security standards like FIPS 140-2.
Provide support through any HTML 5-enabled browser. Use a larger tablet while on the go or log into a computer anywhere to perform maintenance on a user’s PC or Mac anytime. The viewer doesn't require additional software or plugins and there's nothing to uninstall afterwards.
Users of IT services are in the driver's seat, which means IT departments must satisfy growing expectations of workers while continuing to safeguard the enterprise network. Being able to support users through remote-control capabilities goes a long way in meeting expectations and improving service and support efficiencies.