LANDESK today announced the availability of its LANDESK Service Desk 7.8.3, continuing its visionary focus to empower individuals to not only see but to take action in their IT services. These new enhancements, updates and functionalities point to LANDESK’s continued emphasis on providing its customers with the most innovative and user-centered products.
This release delivers a set of user experience enhancements that help support IT organizations in their drive to modernize IT for their users. In addition to features benefiting service professionals in all roles, new features enrich the Service Catalog self-service experience in Workspaces. These features enable promotion, recommendation, rich description, images, videos and more across mobile apps, browsers and desktops. This release also brings to customers a Service Enhancement Management Content Pack that supports IT organizations’ drive for continual service improvement and enhancement management.
“With these new updates, LANDESK furthers its emphasis on delivering a modern IT experience to end users and the IT community,” said Ian Aitchison, director of product management, ITAM and ITSM, at LANDESK. “Users want to solve their own problems, but many times they just don’t have the time or resources. With our Workspaces focus and innovative features, such as SnapIT, we are on a mission to empower users everywhere to resolve their simple IT issues in a modern and innovative way.”
LANDESK has also released new Workspace features targeted at IT organizations zeroing in on the value that software asset management adds to their overall service management strategy. LANDESK now extends capability to allow vendors to monitor their associated licenses, such as where those licenses are being used from within Workspaces. This new features saves IT admins considerable time and money in managing their licenses and ensuring compliance.
LANDESK Service Desk also includes SnapIT. Recognized by Gartner, SnapIT allows users to quickly and easily understand error messages — right when they occur. Through using the app, users simply point the phone’s camera at what they can see on the computer screen and the app will instantly give the user advice in real-time to resolve the error.
These new technologies drive home LANDESK’s mission to empower both IT and end users. To learn more about Service Desk and to trySnapIT, please visit http://www.landesk.com/products/service-desk or http://blog.landesk.com/en/introducing-snapit-transforming-self-service-landesk-service-desk.
About LANDESK Software
LANDESK, the global authority on user-centered IT, enables users to be their most productive while helping IT embrace the speed of change. Through the integration and automation of IT systems management, endpoint security management, service management, IT asset management, and mobile device management, LANDESK empowers IT to balance rapidly evolving user requirements with the need to secure critical assets and data. With offices located across the globe, LANDESK is headquartered in Salt Lake City, Utah. For more information, visit www.landesk.com.
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