Ivanti, the tech company that breaks down barriers between IT and Security so that Everywhere Work can thrive, was named a Leader in the IDC MarketScape: Worldwide IT Service Management Software 2024 Vendor Assessment (doc #US51813224, December 2024). This report evaluates IT service management (ITSM) software vendors worldwide, assessing their capabilities and strategies to help organizations achieve digital transformation, enhance efficiency and improve employee experience.
According to the report, “consider Ivanti when looking for an IT service management solution that allows fairly quick configuration of various workflows, which can also be extended into the wider enterprise (enterprise service management). Also consider Ivanti for a focus on
operational efficiency and leveraging integrations within the Ivanti portfolio and third party vendors, which enable such features as automation and digital employee experience particularly focused on devices.”
Ivanti Neurons for ITSM is a product designed to lead organizations to improved operational efficiency and a more secure environment, while employees enjoy a seamless, personalized experience that minimizes disruptions and improves their overall productivity. It offers predictive, self-healing capabilities, which leads to proactive device management and enhanced employee productivity. By automating workflows and eliminating costly manual processes, Ivanti Neurons for ITSM helps businesses become more efficient, compliant and secure.
"As we continue to integrate advanced automation and artificial intelligence into our IT service management solutions, we remain dedicated to enhancing the employee experience and providing real value to our customers,” said Robert Grazioli, CIO at Ivanti. “Our goal is to leverage these technologies to create a seamless, efficient and secure environment for IT operations, ensuring that employees are productive without unnecessary disruptions. By doing so, we help organizations not only achieve their operational objectives but also foster a more strategic and productive workforce, meeting the evolving needs of those we serve.”
Visit here to learn more about Ivanti Neurons for ITSM and request a demo or free trial. To access a complimentary copy of the report, click here.
About IDC MarketScape
IDC MarketScape vendor assessment model is designed to provide an overview of the competitive fitness of technology and service suppliers in a given market. The research methodology utilizes a rigorous scoring methodology based on both qualitative and quantitative criteria that results in a single graphical illustration of each vendor’s position within a given market. IDC MarketScape provides a clear framework in which the product and service offerings, capabilities and strategies, and current and future market success factors of IT and telecommunications vendors can be meaningfully compared. The framework also provides technology buyers with a 360-degree assessment of the strengths and weaknesses of current and prospective vendors.
About Ivanti
Ivanti breaks down barriers between IT and security so that Everywhere Work can thrive. Ivanti has created the first purpose-built technology platform for CIOs and CISOs – giving IT and security teams comprehensive software solutions that scale with their organizations’ needs to enable, secure and elevate employees' experiences. The Ivanti platform is powered by Ivanti Neurons - a cloud-scale, intelligent hyperautomation layer that enables proactive healing, user-friendly security across the organization, and provides an employee experience that delights users. Over 40,000 customers, including 85 of the Fortune 100, have chosen Ivanti to meet challenges head-on with its end-to-end solutions. At Ivanti, we strive to create an environment where all perspectives are heard, respected and valued and are committed to a more sustainable future for our customers, partners, employees and the planet. For more information, visit www.ivanti.com and follow @GoIvanti.