Ivanti Solutions

Enterprise Service Management Solutions

With Ivanti’s suite of service management solutions, you can reduce costs, optimize service performance, and create a secure, agile environment that is ready for the future.

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The right ESM solution for your needs

Whether your focus is delivering core service and asset management, broadening your service management offering to new processes, departments or lines of business, reducing service escalations and accelerating incident resolution through intelligent automation, or any combination of these, Ivanti offers a service management solution package that's right for you and your organization.

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Core IT service and asset management

If your organization is focused on building out your core IT service management capabilities, ITSM Professional is the right solution package for you. The ITSM Professional solution package includes the following core modules:

  • Core ITSM
  • Discovery
  • Asset Management
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Extend service management to non‑IT workflows

If your organization needs to enhance cross-functional communication, reduce redundancies and promote a unified approach to service delivery, you're ready to begin moving to true enterprise service management. ITSM Enterprise includes all the capabilities provided in the ITSM Professional package, plus:

  • Human Resources (HR) Service Management
  • Facilities Service Management
  • Project and Portfolio Management (PPM)
  • Governance, Risk and Compliance (GRC)
  • Security Operations Management
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AI‑powered machine learning and automation

If your organization is looking to broaden its shift-left strategy to include intelligent automation for proactive, preventative and automated management of incidents and requests, you’re ready for ITSM Premium. This solution includes all the capabilities provided in the ITSM Professional package, plus the following modules:

  • Workspace Management
  • Healing
  • Digital Experience
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Deliver intelligent service management across the organization

If your organization needs to extend service management beyond IT while implementing intelligent automation for service delivery across the enterprise, you’re ready for the ITSM Premium Enterprise solution package – the complete solution for the connected, intelligent enterprise.

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Service management solution plans

Ivanti provides flexible service management options designed to meet your business needs and scale as you grow.

ITSM Professional

For the team that needs modern and best-in-class IT service management, asset management, and discovery capability.

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Provide core IT Service and Asset Management capability across the business.

Key Capabilities

  • Service Delivery
  • Incident Management
  • Change Management
  • Request Management
  • Event Management
  • Configuration Management
  • Knowledge Management
  • Service Level Management
  • Runbook Automation
  • Reporting/Dashboards
  • Self Service/Omni Channel/Mobile
  • IT Asset Management
  • Asset Discovery
  • Spend Optimization
ITSM Enterprise

For the organization that wants to extend service management best practices to other departments.

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Support critical strategic processes; extend service management to non-IT workflows.

Key Capabilities

All the core Service and Asset Management capabilities included in ITSM Professional, plus:

  • HR Service Management
  • Facilities Service Management
  • Project and Portfolio Management (PPM)
  • Governance, Risk and Compliance (GRC)
  • Security Operations Management
ITSM Premium

For the organization that wants to take their ITSM operations into the future with machine learning and automation.

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Modernize service delivery and drive enhanced employee experiences with intelligent service management.

Key Capabilities

All the core Service and Asset Management capabilities included in ITSM Professional, plus:

  • AI guided ITSM
  • Proactive Service Management
  • Digital Experience Focus (DEX)
ITSM Enterprise Premium

For the enterprise that's ready to deliver intelligent service management across the organization.

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Deliver the complete solution for the connected, intelligent enterprise.

Key Capabilities

  • All the core Service and Asset Management capabilities included in ITSM Professional
  • All the critical strategic processes and service support for non-IT workflows provided in ITSM Enterprise
  • All the intelligent automation, service delivery, and digital experience management (DEX) capabilities provided in ITSM Premium

Let's talk software

Learn more about Ivanti's service management solution packages.

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