The Connected Service Desk

Today’s customer expectations are higher than ever for what they expect from IT and their service desk. Do you have the necessary strategies and tools in place to meet those expectations? What can you do to move yourself closer to understanding your customers needs and become the leading service provider to the business? In this session, we will discuss what some of the key elements are to successfully planning, implementing and delivering a higher level of service for your customers. We’ll look at how platforms and technologies such as Service Catalogs, Voice Automation and Social Collaboration can help you extend your reach into the business. We’ll also discuss some of the key challenges facing IT departments and the Service Desk and what you can do to overcome those challenges.