5 Things That Will Transform IT Service Management

IT is currently undergoing a remarkable transformation that will create a new course for the organization of the future. In this session, we will take a brief look at the 5 factors that are driving this transformation and why each is so important. This is a dramatic change from the past and will reshape much of what we have accepted as the standard operating model for IT. Taking this a step further, these 5 factors will result in a new set of metrics and a new organizational model for IT.
Join David Martinez and Kevin J Smith as they take a glimpse into the future of ITSM.