Since 1887, Marathon Oil Corporation has played an integral part in providing energy all over America. Headquartered in Houston, Texas, this public petroleum and natural gas exploration and production enterprise is the ninth largest oil company in the world, with $173 billion in revenue.
Pat Nichols, Senior IT Systems Analyst, has been along for the ride for more than 40 of Marathon Oil’s 133 years of operation. She's witnessed many of the ebbs and flows the company has gone through and led teams through them all. Her current team manages Ivanti Asset Manager and Ivanti Service Manager for the entire company of roughly 3,000 employees.
Before Ivanti, Marathon Oil employed two different tools to try and manage requests and assets. The most recent tool became too large and complex for what was needed. The tool’s interface wasn’t easy to navigate and confused end users and IT folks alike. End users would avoid the portal by calling the help desk, sending one-off emails or using the “sneakernet”– a term Pat’s team uses for those that just come visit the IT team in their cubicles. The goal was to allow users to get what they needed in less than three clicks to help mitigate all unlogged tickets.
After internal discussions, the IT team decided it was time to switch to a service management solution that could:
Ivanti Service Manager, in tandem with Ivanti Asset Manager, fit the bill. Because of their vast experience in large, complex deployments, Ivanti partnered with NCSi to configure and deploy both solutions.
Through a series of workshops, NCSi Asset and Service Management consultants developed a roadmap and a configuration that optimised workflows, to create the efficiencies that aligned with Marathon Oil’s goals:
NCSi provided the vital information and service to ensure the success of this project and the customers confidence in Ivanti solutions.
End users can still request the same things they need while the IT team sees what tickets need actions more easily.
With a lean team, the ability to automate becomes very important. Ivanti helped Marathon Oil streamline requests for applications, mobile devices and COVID-19 support.
Users can access Ivanti Service Manager to request a mobile device. The request then integrates directly with a third party, eliminating IT as the go-between.
With Ivanti, hardware and software information now live under one platform instead of getting lost in spreadsheets and many tools.
What’s next for Marathon Oil? Automation. This will be key to keeping end users happy with a small and mighty IT team. Marathon Oil will also look to add more connectors to better track and further manage assets and eliminate outdated tracking methods. With a continued partnership, Ivanti and NCSi stand ready to further assist Marathon Oil in their journey.
Note: A customer’s results are specific to its total environment/experience, of which Ivanti is a part. Individual results may vary based on each customer’s unique environment.