Reduce service provider operational costs and improve customer satisfaction.
Ivanti’s Enterprise Service Management portfolio for service providers enables you to reduce operational costs, while improving organisational productivity and elevating the customer experience.
Ivanti was the first signatory to the secure by design pledge. As a service provider you need a trusted partner to ensure the tools you use to provide services to your customers offer a secure environment. Ivanti is your partner in providing trusted, secure, and responsible technology to your customers.
Ivanti provides native multitenancy out of the box, without the need to purchase additional modules. Natively built into the platform, it enables you to meet your customers' needs and offer services that grow with your business.
As a service provider, you need the ability to quickly and efficiently onboard new customers. With native organisational structures that form the backbone of multitenancy, you can easily onboard customers and begin providing services sooner.
Provide exceptional customer experiences with unique branded self-service portals that offer a window into your organisation. Empower your customers to experience interactions on any device, whether it's a desktop, mobile phone or tablet.
Native out-of-the-box multitenancy, low-code configuration, seamless integrations and rapid onboarding reduce operational costs while growing your business and delivering exceptional experiences to customers.
Streamline your service provider processes by removing complexity, reducing time and costs and delivering better and faster to your customers.
Provide IT service management and extend its reach beyond IT to encompass HR, facilities, PMO, GRC and security operations, all while utilizing the same secure multitenant platform.
With more than a thousand connectors and predefined templates for a variety of applications, your organization will get up and running in no time.
Easily configure your environment without coding. Adapt your environment quickly, however you need.
Implement end-to-end asset lifecycle management, from request to disposal, to maintain full visibility and control over your assets.
With out-of-the-box and easy-to-configure automation workflows, deliver efficiencies across service management, asset management and external systems.
Built-in AI allows you to effortlessly correlate issues across your entire environment, swiftly create incident summaries, effortlessly construct knowledge articles, and efficiently build dashboards.
Provide self-service portals tailored to your customers' needs, offering a unified service provider service management platform.
With built-in dashboards, you gain clear visibility across your organization to manage customer data effectively and deliver important metrics.
By utilizing our universal work list, you can obtain a centralized view of all your customer tenants, enabling you to precisely identify and prioritize your tasks.
Achieve better outcomes for your customers and your entire business.
Modernise your ITSM software to deliver more value.