When technology touches every moment of the workday, IT owns the employee experience as much as HR. Empower end users and supercharge your IT team with smart use of AI and automation.
With exceptional employee experiences as your guiding star and smartly deployed automation in your corner, your IT team can do more.
CIOs understand that digital employee experience (DEX) is critical, but research reveals IT / leadership barriers stalling key DEX initiatives.
Deliver excellent experiences from employees’ day one, whether they are in the office, remote or hybrid. Ensure consistent IT and LOB service throughout the enterprise and prove that IT is a reliable, trustworthy partner.
Discover the trends of the DEX market & Ivanti's evaluation in the latest EMA Radar™ for DEX Management report.
Resolve problems before employees even notice them – particularly repetitive and mundane tasks like browser performance corrections. And for issues that can’t be self-healed, use automation like virtual assistants or automatic recommendations to speed resolution and increase IT responsiveness.
Do more with less. Self-healing doesn’t only improve responsiveness, it also reduces costs by making better use of resources. Stay on top of it all with sophisticated reporting and dashboards.
Understand and reduce risk exposure – without negatively impacting the employee experience. Proactively manage risk and ensure regulatory compliance without trading off productivity for security.
IT has a crucial role to play in employee satisfaction and retention.
The “shift left” movement reduces the amount of intervention and specialisation involved in resolving an incident. The ultimate goal: detect and solve issues before any human – end user or IT – has to get involved at all.
As you progress in your shift left and move from traditional helpdesk, to automation-augmented service management, to proactively resolving issues via automation, you’ll improve the quality of service and earn rave reviews from employees – including from the IT analysts who can finally stop wasting their time manually resetting passwords.
Moving up the curve does more than make employees happy. Employee satisfaction directly impacts productivity and retention – so you’re bolstering the bottom line too.
And more importantly – what will it take to get you to the next level?
See how automation can supercharge your service delivery, take back your team’s time and make employees love you.