LANDESK today announced that The Association of Support Professionals (ASP) has selected LANDESK as a winner of this year’s “Top Ten Best Support Sites” in the industry. This competition honors companies that showcase excellence in online service and support.
LANDESK was honored in the Small Company division for its community support site and its customer portal, which brings LANDESK users a wide range of capability that enables them to resolve any questions they may have while using LANDESK products. Along with a new, more mobile-friendly design, this site now integrates the support portal and the forums through a single sign-in.
This site allows customers to search for steps to resolve known requests, leaving the support team with more time to diagnose and solve new issues. It also enables a network of skilled people to collaborate together to answer questions. Now when customers do request more direct assistance from support, it is routed directly to the appropriate team.
"As web support continues to evolve rapidly, we constantly update our scoring criteria to reflect industry trends," said ASP executive director Al Hahn. “This year we put emphasis on how a site supports external communities and mobile devices. LANDESK’s site exemplifies the best the industry has to offer."
The award winners were selected by a panel of 90 judges with expertise in web support design and implementation, using a scoring system based on 25 separate performance criteria. The evaluation process covered overall usability, design and navigation; knowledgebase and search implementation; interactive features; community engagement and the major site development challenge.
“LANDESK strives to enhance and improve our support site with the intent of enabling customer success,” said Josh Baxter, executive vice president of global services at LANDESK. “Being recognized among other industry giants is a testament to LANDESK’s ongoing execution against our vision and strategy for customer self-help.”
Go to www.landesk.com to learn more about LANDESK’s vision of user-centered IT. To visit the LANDESK support community, go to community.landesk.com.
About LANDESK Software
LANDESK, the global authority on user-centered IT, enables users to be their most productive while helping IT embrace the speed of change. Through the integration and automation of IT systems management, endpoint security management, service management, IT asset management, and mobile device management, LANDESK empowers IT to balance rapidly evolving user requirements with the need to secure critical assets and data. With offices located across the globe, LANDESK is headquartered in Salt Lake City, Utah. For more information, visit www.landesk.com.
About The Association of Support Professionals
The Association of Support Professionals is an international membership organization for customer support managers and professionals. In addition to its annual "Ten Best" awards, the ASP publishes research reports on a wide range of support topics, including fee-based support, services marketing, financial ratios, and support compensation.
Copyright © 2015, LANDESK. All rights reserved.
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