If your organization needs to extend service management beyond IT while implementing intelligent automation for service delivery across the enterprise, you’re ready for the ITSM Enterprise Premium solution package, the complete solution for the connected, intelligent enterprise.
Deliver intelligent service management, support key service delivery workflows and provide an enhanced, consistent employee experience across the organization.
ITSM Enterprise Premium is one of four Enterprise Service Management solution packages offered by Ivanti. It provides the complete set of enterprise service management capabilities found in ITSM Professional, ITSM Enterprise and ITSM Premium.
All the core service and asset management capabilities included in the ITSM Professional solution package, including core ITSM, discovery and asset management.
All the core enterprise service management capabilities included in the ITSM Enterprise solution package, including HR service management; facilities service management; governance, risk and compliance; project and portfolio management; and security operations management.
All the core intelligence and automation capabilities included in the ITSM Premium solution package, including workspaces management, self-healing and digital experience management.
Expanded service and asset management capabilities, along with intelligent automation, improve outcomes and deliver enhanced employee experiences.
Increase efficiency by streamlining and automating service delivery.
Easily gain efficiency and reduce business risk by controlling IT spending.
Reduce incidents by resolving problems before they occur.
Drive better results with digital experience monitoring and scoring.
Automate hardware and software identification to improve efficiency and enhance security.
Control and maximize software spending.
Support core service management workflows outside IT.
Support core strategic processes for enhanced service management.
Provide a consistent service management experience across the enterprise.
Efficient operations from a common database of shared services and configuration items.
Apply the right resources to the incident the first time.
Accelerate resolutions by guiding analysts and employees to the best and fastest solution.
Implement and manage the full range of IT services and workflows, including core service delivery within and beyond IT, management of software and hardware assets and intelligence and automation to take operations to the next level.
ITSM Premium supports critical IT use cases for modern service delivery, including:
Add key capabilities to your service management environment.
See how the ITSM Enterprise Premium solution package can take your organization where it needs to go.
