It's getting close to the end of summer here in the northern hemisphere, so there’s not much time left to get through the rest of your holiday reading list. But even if you still have that best seller left to go before season’s end, there’s one key report you should move to the top of your list: the new 2019 Gartner Magic Quadrant for IT Service Management Tools, just published and ready for you to view. 

If the Gartner Magic Quadrant is new to you, here’s a quick synopsis: Gartner puts out an analysis of few vendors in the ITSM market every year, where they evaluate each vendor on their ability to execute and on the completeness of their vision. It’s important to note that the Magic Quadrant is not a direct evaluation of individual tools—that evaluation is done in Gartner’s accompanying report, Critical Capabilities for ITSM Tools. Taken together, we believe, these two reports are helpful resources to aid organizations define their requirements, determine their maturity level, and select possible solutions that match their needs now and in the future. 

Get started today by reading the Magic Quadrant report for Gartner's analysis of various vendors in the IT service management marketplace, including their: 

  • Overview and vision of the ITSM landscape 
  • Strengths & cautions for each vendor  
  • Guidance when seeking an ITSM solution 

<< Access your copy of the full report here >> 

Check out the visual summary of the Gartner Magic Quadrant for ITSM 2019: 2019 itsm magic quadrant

Ivanti on The Gartner Magic Quadrant: 

Ivanti further cements its position in the Challengers quadrant in this year’s report. Our team is proud of continuing positive progress we’ve achieved in this year’s Magic Quadrant, more than a 5-year run of improving our Magic Quadrant position. But, we’re most proud of the benefits we’ve helped our customers realize as they use Ivanti solutions to automate and improve their service delivery and operational support. We believe, our modular design and cloud-optimized system have made it easier for teams to select and deploy the functionality they need, now and in the future. 

In the past year since the last Magic Quadrant report, we’ve released several notable enhancements to make life for IT service management teams and their users better and more engaging. Capabilities like our always-on AI-powered Virtual Support Agent, enhanced dashboards and reports, more automation capabilities, integrated phone interactions, and ready integration to over 1,000 cloud-based applications. And we’re not stopping here but continuing to build on our vision for modern ITSM and Unified IT. 

Ian Aitchison, Ivanti Senior Product Director for ITSM, recently commented on our approach and results: “Our continued focus and investment are reaping rewards. We balance innovation in close partnership with our customers while supporting the principle that modern ITSM tools should be easy to purchase, simple to implement and offer a clear path for all organizations to mature in service management. While others in the ITSM market may be remaining stagnant, Ivanti is clearly on the move.” 

We see the Gartner Magic Quadrant report as a trusted resource to help IT leaders select tools to meet their specific needs. We invite you to access the full report and see what Gartner has to say about the ITSM market and its vendors. 

<< Read the full report here >> 

Gartner, Magic Quadrant for IT Service Management Tools, < 29 August 2019 >, < Rich Doheny, Chris Matchett, Siddharth Shetty > 

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.