Uninterrupted Enterprise Service Management (ESM) is essential to maintaining business productivity, efficiency and employee satisfaction.  

Traditional on-premises ESM systems can be limited in scalability, lack updated security measures and be hard to maintain and upgrade. Relying on on-premises systems raises the additional risk of complete data loss and reduces service availability due to the reliance on only one or two potential failure points.  

A cloud solution is the key to achieving uninterrupted ESM with enhanced security measures and proper backups. 

Dangers of having your enterprise service management on-premises

Transitioning to the cloud is a critical step in maintaining uninterrupted ESM and IT Service Management, as on-premises systems are inherently risky.  

One of the biggest problems with on-premises systems is the increased likelihood of data breaches and security vulnerabilities. When sensitive data is stored on-site, it is more likely to become a prime target for cyber attacks.  A single breach can compromise the entire system. Additionally, on-premises systems are more prone to downtime due to hardware failures or power outages, which can lead to service disruptions – and potentially complete data loss. 

As organizations grow, more devices enter the environment, whether acquired by the business or brought by employees. Managing and securing these additional devices becomes more complex and resource intensive. In fact, one in three organizations we polled in Ivanti's 2024 State of Cybersecurity Report is unable to track personal devices in their environment. 

Scalability and flexibility are also economic challenges with on-premises systems, which often have higher total cost of ownership than cloud-based systems. When you factor in data-center costs, hardware, software and the personnel required to maintain and upgrade all the moving parts, the cost of running an on-premises system can outweigh its benefits. 

Benefits of cloud migration for enterprise service management

The financial benefits of a SaaS-based cloud model include predictable operating expenses and minimal upfront expenses compared to on-premises solutions.  

Increased uptime of services is perhaps an even greater benefit. Cloud solutions help organizations avoid the risk of keeping all their data in one or two places. In the event of a major failure or data breach at one location, a cloud solution ensures that organizations can still conduct service management activities like remediation.

Moreover, the cloud's inherent scalability allows enterprises to seamlessly adjust their IT resources based on changing demands. This flexibility ensures that enterprises can adapt to market dynamics and support business growth without infrastructure constraints. 

By migrating to the cloud, organizations can minimize risks and ensure uninterrupted service management. With highly adaptable and scalable features, Cloud ESM solutions let organizations respond swiftly to evolving needs and challenges without hefty investments in hardware or infrastructure. 

Migrate with a plan 

Migrating to the cloud is a journey. It is also an opportunity to re-evaluate your systems and ensure they align with your organization’s long-term vision.  

Effective planning is essential to identify steps that require the most attention, such as integrations, and security. Organizations should create clear goals and set a specific timeline for a smooth migration to the cloud with uninterrupted service management delivery.