Providing flexible solutions to your users creates a more co-operative and engaging environment where people can choose how, and where they interact with your services.

That’s why over the past year we’ve been working on adding more choices when it comes to engaging with Ivanti Service Desk, and our latest Microsoft Teams App opens up an entire new channel for communication.

Your analysts and end users can now interact directly with Ivanti Service Desk from the Microsoft Teams app - allowing them to raise Incidents, get progress updates and notifications without having to leave Teams at all!

Our updated integration with Teams builds on our initial release of this feature last year and utilises your existing forms, permissions and designs so that you don’t have to rebuild or duplicate any previous work to get access to what you need.

The new App template only requires basic configuration before it can be deployed to your users and a comprehensive step-by-step guide is provided to help you get up and running quickly.

The enhanced Teams integration is provided at no extra cost to Ivanti Service Desk customers and can be downloaded today from the Ivanti Community site! Check out the video below to learn more.

Ivanti Service Desk - Microsoft Teams Integration