List of Subprocessors
The following subprocessors and our affiliates listed below may provide services in support of one or more of the products and services offered to you by Ivanti under an agreement (including a data processing addendum).
Filters
Environment Type
Type
Product or Service
Products or Services
Name
Address
Privacy contact
Location(s)
Purpose of Processing
Access
Amazon Web Services, Inc.
410 Terry Avenue, North Seattle, Washington, 98109-5210, United States
Australia, Germany, Japan, United States
Infrastructure and data hosting, CDN, Operations
Cherwell Service Management, Cherwell Asset Management
Amazon Web Services, Inc.
410 Terry Avenue, North Seattle, Washington, 98109-5210, United States
United States
Infrastructure and data hosting, CDN, Operations
Endpoint Manager Mobile
Amazon Web Services, Inc.
410 Terry Avenue, North Seattle, Washington, 98109-5210, United States
United States
Ivanti End Point Manager Mobile (Core) App Gateway, Dedicated Core
Endpoint Manager, AppStation, Docs@Work for iOS, Web@Work for iOS, Ivanti Neurons for Unified Endpoint Management, Ivanti Neurons for MDM, Docs@Work for Android, Help@Work, Web@Work for Android, Email Plus, Endpoint Manager Mobile, Mobile@Work for Android, Mobile@Work for iOS, Go for Android, Go for iOS
Amazon Web Services, Inc.
410 Terry Avenue, North Seattle, Washington, 98109-5210, United States
Australia, Germany, Ireland, Japan, Singapore, United States
Infrastructure and data hosting, CDN, Operations
Ivanti Neurons for Risk-Based Vulnerability Management, Ivanti Neurons for App Security Orchestration & Correlation, Ivanti Neurons for Vulnerability Knowledge Base
Amazon Web Services, Inc.
410 Terry Avenue, North Seattle, Washington, 98109-5210, United States
Australia, Canada, Germany, India, United Kingdom, United States
Infrastructure and data hosting, CDN, Operations
Endpoint Manager, incapptic Connect, AppStation, Docs@Work for iOS, Web@Work for iOS, Ivanti Neurons for Unified Endpoint Management, Ivanti Neurons for MDM, Docs@Work for Android, Help@Work, Web@Work for Android, Email Plus, Endpoint Manager Mobile, Mobile@Work for Android, Mobile@Work for iOS, Go for Android, Go for iOS
Anywhereworks, Inc., DBA Answerconnect
1033 SE Main St Portland, Oregon, 97214, United States
United States
This service is Optional. 24x7 Support overflow call answering service
Endpoint Manager, Ivanti Service Desk, Ivanti Neurons, AppStation, Docs@Work for iOS, Web@Work for iOS, Ivanti Neurons for Unified Endpoint Management, Ivanti Neurons for MDM, Docs@Work for Android, Help@Work, Web@Work for Android, Email Plus, Endpoint Manager Mobile, Mobile@Work for Android, Mobile@Work for iOS, Go for Android, Go for iOS
AWAN InfoTech Private Limited
Anejas Towers, Fifth Floor, No: 4 & 5, Developed Plots, Industrial Estate, OMR, Perungudi, Chennai - 600096, Tamilnadu,
India
India
24/7 Network Operation Center and Database Administrator
Connect Secure (VPN), Pulse Policy Secure
Benison Tech USA, Inc.
2100 Geng Road Embarcadero Place, Suite 210, Palo Alto, California, 94303, United States
India
Engineering contractor services
All
Citrix Systems, Inc.
15 Network Drive, Burlington, Massachusetts, 01803, United States
United States
Secure file transfer
Ivanti Neurons for MDM, Endpoint Manager Mobile
Clickatell, Inc.
900 Island Dr UNIT 202, Redwood City, California 94065, United States
United States
This service is Optional. Online messaging service provider for device users with non-US phone numbers
All
Cloudflare, Inc.
101 Townsend St, San Francisco, California, 94107, United States
United States
Web monitoring, WAF, Denial of Service protection, and CDN provider
Data Center Discovery
Cloudsphere, Inc.
425 Tasso Street, Palo Alto, California, 94301, United States
United States
On premise agentless Data Center Discovery service
All
Coveo Solutions, Inc.
620 Davis Street, San Francisco, California, 94111, United States
United States
Support Community intelligent search tool
All
Critical Start, Inc.
6100 Tennyson Pkwy, Suite 200, Plano, Texas, 75024, United States
United States
24/7 managed detection and response provider
All
Crowdstrike, Inc.
150 Mathilda Place, Sunnyvale, California, 94068, United States
United States
Endpoint and Cloud Workload Protection
Ivanti Neurons for Healthcare
Cynerio, Inc.
The Yard,, 157 Columbus Ave., New York, 10023, United States
United States
IoT platform for Ivanti Neurons for Healthcare, escalated support
Ivanti Neurons for MDM
Elastic Search, Inc.
800 West El Camino Real Suite 350, Mountain View, California, 94040, United States
United States
Data hosting for Neurons for MDM
Ivanti Neurons Digital Assistant
Espressive, Inc.
5201 Great America Parkway, Suite 110 Santa Clara, California, 95054, United States
United States
Espressive's Barista Chatbot is integrated into Ivanti Neurons Digital Assistant
All
Filemage LLC
18140 Lassen St,, Northridge, California, 91325,United States
United States
Secure file transfer
Ivanti Neurons
Full Story, Inc.
120 Ottley Dr. NE, Atlanta, Georgia, 30324, United States
United States
Website analytics
All
inContact, Inc.
75 W Towne Ridge Pkwy, Sandy, Utah, 84070, United States
United States
Phone management and support
Ivanti Neurons for Zero Trust Access
Lookout, Inc.
3 Center Plaza, Suite 330, Boston, Massachusetts, 02108, United States
Canada, United States, Ireland
Integrated Cloud Access Security Broker and Secure Web Gateway for Ivanti Neurons for Zero Trust Access, escalated support services
Mobile Threat Defense for N-MDM
Lookout, Inc.
3 Center Plaza, Suite 330, Boston, Massachusetts, 02108, United States
Canada, Germany, India, Japan, Singapore, United States, Ireland
Partnered with Lookout to provide Ivanti Neurons for Mobile Threat Defense as an integrated add-on to Ivanti Neurons for Unified Endpoint Management; escalated support
incapptic Connect
Macstadium, Inc.
3525 Piedmont Rd NE Building 7, Suite 700, Atlanta, Georgia, 30305, United States
Ireland
Infrastructure as a Service provider for Incapptic Connect
Ivanti Neurons for MDM, Endpoint Manager Mobile
MapQuest Holdings LLC
4235 Redwood Ave., Marina Del Rey, California, 90066, United States
United States
Map Quest feature in the administrative and self-service portals
Access
Microsoft Corporation
One Microsoft Way, Redmond, Washington, 98052, United States
Microsoft Enterprise Service Privacy Microsoft Corporation One Microsoft Way Redmond, Washington, 98052, United States
Australia, Germany, Japan, United States
Microsoft Azure services including providing infrastructure and data hosting, CDN, Operations
All
Microsoft Corporation
One Microsoft Way, Redmond, Washington, 98052, United States
Microsoft Privacy, Microsoft Corporation, One Microsoft Way, Redmond, Washington, 98052, United States
United States
Microsoft suite of applications and services within the organization
Cherwell Service Management, Cherwell Asset Management
Microsoft Corporation
One Microsoft Way, Redmond, Washington, 98052, United States
Microsoft Enterprise Service Privacy Microsoft Corporation One Microsoft Way Redmond, Washington, 98052, United States
Australia, Canada, Netherlands, United Kingdom, United States
Microsoft Azure services including providing infrastructure and data hosting, CDN, Operations
Endpoint Manager, AppStation, Docs@Work for iOS, Web@Work for iOS, Ivanti Neurons for Unified Endpoint Management, Ivanti Neurons for MDM, Docs@Work for Android, Help@Work, Web@Work for Android, Email Plus, Endpoint Manager Mobile, Mobile@Work for Android, Mobile@Work for iOS, Go for Android, Go for iOS
Microsoft Corporation
One Microsoft Way, Redmond, Washington, 98052, United States
Microsoft Enterprise Service Privacy Microsoft Corporation One Microsoft Way Redmond, Washington, 98052, United States
Australia, Canada, Germany, Ireland, Japan, Singapore, United Kingdom, United States
Microsoft Azure services including providing infrastructure and data hosting, CDN, Operations
Ivanti Neurons
Microsoft Corporation
One Microsoft Way, Redmond, Washington, 98052, United States
Microsoft Enterprise Service Privacy Microsoft Corporation One Microsoft Way Redmond, Washington, 98052, United States
Australia, Canada, Germany, Japan, United Kingdom, United States
Microsoft Azure services including providing infrastructure and data hosting, CDN, Operations
Ivanti Neurons for ITSM, Ivanti Neurons for ITAM
Microsoft Corporation
One Microsoft Way, Redmond, Washington, 98052, United States
Microsoft Enterprise Service Privacy Microsoft Corporation One Microsoft Way Redmond, Washington, 98052, United States
Australia, Canada, Germany, United Kingdom, United States
Microsoft Azure services including providing infrastructure and data hosting, CDN, Operations
Ivanti Neurons for Zero Trust Access, Ivanti Neurons for Secure Access
Microsoft Corporation
One Microsoft Way, Redmond, Washington, 98052, United States
Microsoft Enterprise Service Privacy Microsoft Corporation One Microsoft Way Redmond, Washington, 98052, United States
Canada, Netherlands, Singapore, United Arab Emirates, United States
Microsoft Azure services including providing infrastructure and data hosting, CDN, Operations
Web@Work for iOS, Web@Work for Android, Email Plus, Endpoint Manager Mobile, Mobile@Work for Android, Mobile@Work for iOS
Mixpanel, Inc.
One Front Street, 28th Floor, San Francisco, California, 94111, United States
United States
Product analytics for Mobileiron apps
Ivanti Neurons
MongoDB Limited
1633 Broadway, 38th Floor, New York, 10019, United States
United States, Ireland
Storage of environment configuration, engine data, and audit logs
Endpoint Manager Mobile
NetNumber Inc.
650 Suffolk Street, Suite 307, Lowell, Massachusetts, 01854, United States
Netherlands, United States
Carrier and country lookup
Connect Secure (VPN), Ivanti NAC, Ivanti Neurons for Zero Trust Access, Ivanti Neurons for Secure Access
New Relic, Inc.
188 Spear St, San Francisco, California, 94105, United States
United States
Logging
Endpoint Manager, Ivanti Neurons, incapptic Connect, Access, Ivanti Neurons for Unified Endpoint Management, Ivanti Neurons for MDM, Endpoint Manager Mobile, Cherwell Service Management, Cherwell Asset Management
New Relic, Inc.
188 Spear St, San Francisco, California, 94105, United States
United States
Logging,
Infrastructure monitoring & application monitoring
Cherwell Service Management, Cherwell Asset Management
Palo Alto Networks, Inc.
3000 Tannery Way, Santa Clara, California, 95054, United States
United States
Network firewall and endpoint security
Ivanti Neurons, Ivanti Neurons for MDM, Ivanti Neurons for Patch Management
Pendo.io, Inc.
301 Hillsborough Street, Suite 1900, Raleigh, North Carolina, 27603, United States
EU Multi-Region
In-app guides, product adoption and usage analytics
GoldMine, Endpoint Security, Service Desk, Desktop and Server Management, Device Control, Identity Director, Automation, Workspace Control, Password Director
Persistent Systems Limited
402 Senapati Bapat Road, Pune 411016, India
India
Engineering support services
Ivanti Neurons
Qualys, Inc.
919 E Hillsdale Blvd, 4th Floor Foster City, California, 94404, United States
United States
Vulnerability Management
Ivanti Neurons for ITSM, Ivanti Neurons for ITAM, Ivanti Neurons, Access, Ivanti Neurons for MDM, Endpoint Manager Mobile
R. Software, Inc., DBA RapidAPI
2 Shaw Alley, San Francisco, California, 94105, United States
United States
This service is Optional. API Proxy that is used only when utilizing third party customer/partner integrations
Ivanti Neurons for ITSM
Rackspace US, Inc.
206 E. 9th Street, Suite 1300, Austin, Texas, 78701, United States
United States
This service is Optional. Outbound email relay service
All
Salesforce.com, Inc.
One Market Street, San Francisco, California, 94105, United States
United States
Customer Relationship Management System
Ivanti Neurons for Risk-Based Vulnerability Management, Ivanti Neurons for App Security Orchestration & Correlation, Ivanti Neurons for Vulnerability Knowledge Base
Securin, Inc.
2440 Louisiana Blvd NE Suite 560, Albuquerque, New Mexico, 87110, United States
United States
Vulnerability Management
Endpoint Manager, incapptic Connect, AppStation, Docs@Work for iOS, Web@Work for iOS, Ivanti Neurons for Unified Endpoint Management, Ivanti Neurons for MDM, Docs@Work for Android, Help@Work, Web@Work for Android, Email Plus, Endpoint Manager Mobile, Mobile@Work for Android, Mobile@Work for iOS, Go for Android, Go for iOS
Splunk, Inc.
270 Brannan Street, San Francisco, California, 94107, United States
United States
Logging used for trouble shooting
Help@Work
TeamViewer Germany GmbH
Bahnhofsplatz 2 73033 Göppingen, Germany
Germany
Help@Work integration. Provide remote access capabilities to the mobile device
Ivanti Neurons for Discovery
Virima, Inc.
1155 Mount Vernon Hwy Ste 800, Atlanta, Georgia, 30338, United States
United States
Ivanti Neurons for Discovery Service Mapping, escalated support
All
Vonage Business, Inc.
23 Main Street, Holmdel, New Jersey, 07733, United States
United States
Phone management and support
Ivanti Neurons for ITSM, Ivanti Neurons for ITAM, Ivanti Neurons for Facilities, Ivanti Neurons for HR, Ivanti Neurons for GRC, Ivanti Neurons for PPM
Workato, Inc.
215 Castro Street, Suite 300, Mountain View, California, 94041, United States
United States
iPaaS platform for Ivanti Neurons for ITSM, ITAM and Line of Business
Mobile Threat Defense for N-MDM
Zimperium, Inc.
4055 Valley View, Dallas, Texas, 75244, Massachusetts, United States
Australia, Germany, Japan, Singapore, United States
Partnered with Zimperium to provide Ivanti Mobile Threat Defense administrative console, and for escalated support
All
Cherwell Software, LLC
Utah, United States
United States
Operations, maintenance and support
All
IT Ivanti Israel Ltd
Ramat Gan, Israel
Israel
Operations, maintenance and support
All
Ivanti Australia PTY Limited
Sydney, Australia
Australia
Operations, maintenance and support
All
Ivanti Comercio de Software Brasil Ltda
Sao Paulo, Brazil
Brazil
Operations, maintenance and support
All
Ivanti Foreign Branches, Inc.
Utah, United States
United States
Operations, maintenance and support
All
Ivanti Germany GmbH
Frankfurt am Main, Germany
Germany
Operations, maintenance and support
All
Ivanti Hong Kong Limited
Wanchai, Hong Kong
Hong Kong
Operations, maintenance and support
All
Ivanti International Limited
Dublin, Ireland
Ireland
Operations, maintenance and support
All
Ivanti Singapore PTE Limited
Singapore, Singapore
Singapore
Operations, maintenance and support
All
Ivanti Software (Schweiz) AG
Zurich, Switzerland
Switzerland
Operations, maintenance and support
All
Ivanti Software BV
Hertogenbosch, Netherlands
Netherlands
Operations, maintenance and support
All
Ivanti Software Canada, Inc.
Vancouver, Canada
Canada
Operations, maintenance and support
All
Ivanti Software de Mexico, S. de R.L. de C.V.
Mexico City, Mexico
Mexico
Operations, maintenance and support
All
Ivanti Software Ireland Group Limited
Dublin, Ireland
Ireland
Operations, maintenance and support
All
Ivanti Software Technology (Beijing) Co., Ltd
Beijing, China
China
Operations, maintenance and support
All
Ivanti Technology India Pvt Ltd
Hyderabad, India
India
Operations, maintenance and support
All
Ivanti UK Limited
London, United Kingdom
United Kingdom
Operations, maintenance and support
All
Pulse Secure, LLC
Utah, United States
United States
Operations, maintenance and support
Notice and Disclaimer
This document is subject to change at any time. Ivanti may provide notice of any such changes in accordance with the terms and conditions agreed with you.
Updated November 2024