Unused Software Survey
Ask your users about the software they aren’t using.
Post‑Patch Survey
Just released a major patch? See what your users say.
What it does: This bot triggers an automated user survey for any devices affected by a recent patch. It will ask users whether they’re running into any issues since the patch, and if they are, it’ll create and file an IT ticket for them right then and there.
When to use it: Whenever you want to gather feedback on a recent patch rollout, the Post-Patch Survey proactively gets you the data to balance your security measures with user productivity.
BOT TIP
This bot isn’t limited to patches, either. You can customize it to measure the impact of any IT change you’d like. Dealer’s choice.
Setup Time: 10-15 min.
Use Case: User Productivity
Solution Set(s): Enterprise Service Management