Posts by Marcel Shaw

As federal, state, and local government agencies scramble to create emergency response processes and procedures, be advised that IT service management (ITSM) can play a critical role in supporting emergency response plans and associated processes.

On February 24, 2020, the Pentagon outlined five principles to ensure ethical use of Artificial Intelligence (AI) in the Department of Defense (DOD).

On-boarding and off-boarding users is a critical part of ITAM, and it is important to have methods in place to map assets to users. Find out how.

ITSM vs ITIL? People new to the world of IT service management often wonder about the difference between them. Read on for answers to your questions.

IT asset management systems document, track, and control every IT asset. Here are 5 key benefits that every IT asset management system should provide.

The foundation of an effective cybersecurity strategy is knowledge about the environment. IT asset management (ITAM) enables organizations to know what assets they have and where they are located, ensuring that all assets are tracked so they can be secured properly. Below are 10 reasons to include I…

Many years ago, I worked for a restaurant in a small beach town. One of my duties was to help the owner of the restaurant take an inventory of everything at the end of each month. I remember asking the owner why inventory was so important. He said; “It’s simple. When I know what I have, I know what …

Four reasons government agencies need IT asset management: Compliance, Security, Efficiency, Cost Control