Posts by Randal Locke

Mr. Locke has more than 39 years of experience in IT Service Management and has been instrumental in the development and delivery of ITIL solutions for large clients in the defense, services, manufacturing, financial industries and within the U.S. federal government. He has performed these service management consulting services in North and Latin America and across Europe.

Mr. Locke is an ITIL v3 Expert and gas co-authored an ITIL strategy book for international publication by Van Haren Publishing, Service Management Process Maps, as well as having published several white papers and articles in several IT magazines. He is also currently a member of the Help Desk Institute (HDI) and the IT Service Management Forum (itSMF) and is recognized as a Certified Help Desk Director by HDI/STI Knowledge.