As part of our re-affirmed commitment to customers, Ivanti formed an Independent Business Unit that consists of a dedicated set of Ivanti products and services with the single purpose of pleasing its customers by providing long term value. This new unit’s development is driven by our customers’ feedback and requirements.

We are pleased to announce our most recent release for Ivanti Service Desk 2018.3 - update 14! The name doesn’t exactly roll off the tongue, but we’re working on that. It’s the biggest release that we’ve made in more than 3 years!

We are excited to share the brand-new features that we’ve been working on during the past few months:

Office 365 OAuth2 Authentication

Microsoft announced the end of support for Basic Authentication to Office365 in October 2020, and guess what Service Desk used? Yep, you guessed it!

So, we’ve introduced OAuth2 Authentication into Service Desk using Microsoft Graph which allows you to connect to your Office365 mailbox for incoming emails without having to use Basic Authentication.

This new way of connecting was a huge undertaking for our engineers and although Microsoft very kindly pushed back the date until 2021 - due to the current circumstances with COVID19 - it’s ready for you to use!

Microsoft Teams Integration

As indicated in the intro of this blog: Ivanti Service Desk is here to stay. What better way to prove that by continuing to innovate and keep up to date with current circumstances?

For obvious reasons, Microsoft Teams is now a huge part of our customers’ everyday life. By integrating Teams with Service Desk we seamlessly fit into  everyday practices and keep up with the latest technologies.

The Service Desk 2018.3 release – update 14 is the first Microsoft Teams integration release which allows you to send notifications to Teams Channels and Individuals from Service Desk.

What Microsoft Teams integrations would you like to see next?

We are planning to add more features into the Service Desk Teams integration in the future, but since there a so many possibilities, we’d like to hear from you! What would you like us to add next?

Please submit your enhancement request via the Ivanti Community site. We’re excited to hear from you!

Ivanti Service Desk 2020 Roadmap

If you’d like to find out more about the Service Desk roadmap for the rest of 2020, then please get in touch with your account manager to arrange a roadmap session!

For more details on this release, please check the release notes here.