Three Steps to Better Insights and Better Outcomes
Dan Lalli
In the past, IT asset management and IT service management processes have been separate disciplines with different objectives and goals. Given this reality, Ivanti recently surveyed over 1600 IT professionals to better understand the alignment of asset and service management processes.
Some results weren’t surprising. Laptop and desktop computers are the most common managed assets, while niche industry-specific devices are the least managed. Our key finding, however, is clear. More visibility into your IT landscape makes it easier to delight your customers, improve services, and optimize for cost and performance. Hint—unifying your IT solutions leads to this coveted visibility.
Our latest infographic, Three Steps to Better Insights and Better Outcomes, outlines the importance of unifying your IT asset and service management processes to increase visibility into your org, and offers actionable steps you can take to enhance your insights and outcomes in IT.
Step 1 – Discover and Understand What You're Using
A lack of visibility in an IT org is a key to disaster. After all, how can you secure a device you don’t even know exists? Out of the 1600 surveyed IT professionals, 43% admitted that they are still using spreadsheets to track IT assets—a less-than-ideal situation to be in, to say the least.
On the other end of the spectrum, one IT team recently traded their spreadsheets and other basic tools for Ivanti and discovered 30% more devices than they previously thought they had. Fortunately, these recently discovered assets are now secured—security crisis avoided.
Along with swapping spreadsheets for better technology, combining asset and service management processes and data together is another great way to increase visibility into your IT org. Two-thirds of survey respondents expect better visibility of their IT estate from combining IT service and asset management processes together.
Step 2 – Manage Your Assets and Services Effectively
Combining traditionally siloed disciplines also increases how effective you are at managing assets and services. For example, you get a service ticket to fix a machine and promptly take care of the issue. Later, you realize this machine is under warranty and you’ve wasted time and money taking care of an issue that was covered. Cue facepalm emoji. Unfortunately, this scenario is a common occurrence for 50% of those we surveyed.
A different IT team came across a similar issue, but using Ivanti, they managed assets and services together to quickly identify which machines to refresh and which to send back to warranty to avoid incurring unnecessary costs.
Managing assets and services together is a sure way to boost visibility and be more effective in your IT environment.
Step 3 – Optimize for Cost and Performance
With the status quo of managing assets and services separately, companies find themselves absorbing significant costs from using multiple vendors. Enter Unified IT with Ivanti. Bringing IT needs under one umbrella not only optimizes for cost and performance, but IT teams that have switched to Ivanti were able to achieve better insights, outcomes, and more value.
Along with the 64% of respondents who expect to see better visibility from combining IT asset and IT service management, they also expect to see:
- Increased IT staff productivity – 59%
- Optimized costs – 54%
- Improve service deliverability – 53%
The expectations are clear: IT professionals feel combining IT asset and service management processes and data will increase visibility and productivity, improve deliverability, and optimize costs.
Harder isn’t always smarter.
Stop doing the same work twice. Improve visibility, maximize efficiency, and ultimately make your job easier by unifying your IT processes with Ivanti. Follow these steps to make sure 2020 is the year you step into better insights and better outcomes in your IT environment.
