Posts by Brent Bluth

Today Mark is the Service Owner for the university’s ESM platform, powered by Ivanti® Service Manager, which went live in April 2019. Mark manages the staff and student IT Help Desks as well as the IT Tutors and IT Trainers, numbering around 40 employees full-time and part-time.

Sooner or later (the sooner the better), you’ll be in the throes of migrating your enterprise to Windows 10. This Windows-as-a-Service operating system represents a new way to modernise your business—plus the fact that end of support for Windows 7 hits January 14, 2020. Continuing to run an unsuppor…

IT departments have their hands full providing services to end users while protecting, maintaining, and improving their enterprise IT environments. And when it comes to producing reports and visuals about how IT allocates its resources, service and support performance, or security concerns for examp…